How Well Do You Know Your Practice? A Game Plan for Success

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Workshop information

What will you learn?

This whole day workshop focuses on how gathering data and information, in a systemised manner, through analysis and a willingness to challenge the status quo, can lead to effective decision making and improved customer service.

Key learning outcomes

  • To understand the key principles associated with building a culture of excellence and evaluate how these apply to your practice
  • To develop an action plan including the key areas to be addressed for performance improvement.

Target group - This course is recommended for practice managers, practice staff and surgeons. Fellows are welcome to attend.

Key details

Location and date:
22 June 2012 - Perth, WA, Australia (cancelled)
6 September 2012 - Melbourne, VIC, Australia (cancelled)

Fee: (all values include GST):
A$572 for both members (Fellows, Trainees or International Medical Graduates within the College) and non-members of the College

Continuing Professional Development (CPD) points: 6 points in category 7

Presenters: Lisa Phelps and Vicki Hayward, SED Consulting

Registration: To express interest in future dates, please contact the Department of Professional Development.

More information: Contact the Department of Professional Development.

Cancellation policy

In the unlikely event that insufficient registrations are received to make the activity viable, or the date or location of a Professional Development activity is changed, the College takes no responsibility for additional individual costs incurred as a result. Please note that registrations are not confirmed until payment has been processed.

If a participant cancels their place in a workshop the following conditions apply:

  • For cancellations between two and four weeks before the workshop, participants are eligible for a 50% refund.
  • There are no refunds for cancellations less than two weeks before the workshop.
  • However, at the discretion of the Professional Development Manager, registrants may be offered a refund or given the opportunity to transfer to another relevant Professional Development activity.
  • Consideration will be given to circumstances of a medical or compassionate nature.

Privacy: Professional Development events may be photographed for promotional purposes. If you do not wish for your image to be published, please contact the Department of Professional Development.

Also read about the College website terms of use and privacy policy.


Department of Professional Development
Royal Australasian College of Surgeons
College of Surgeons' Gardens
250-290 Spring Street
East Melbourne VIC 3002 Australia

Telephone: +61 3 9249 1106
Fax: +61 3 9276 7432