Last Update: 01/04/2014 16:36
What will you learn?
This whole day workshop focuses on how gathering data and
information, in a systemised manner, through analysis and a
willingness to challenge the status quo, can lead to effective
decision making and improved customer service.
Key learning outcomes
- To understand the key principles associated with building a
culture of excellence and evaluate how these apply to your
- To develop an action plan including the key areas to be
addressed for performance improvement.
Target group - This course is recommended for
practice managers, practice staff and surgeons. Fellows are welcome
Location and date:
22 June 2012 - Perth, WA, Australia (cancelled)
6 September 2012 - Melbourne, VIC,
Fee: (all values include GST):
A$572 for both members (Fellows, Trainees or International Medical
Graduates within the College) and non-members of the College
Continuing Professional Development (CPD)
points: 6 points in category 7
Presenters: Lisa Phelps and Vicki Hayward, SED
Registration: To express interest in future
dates, please contact the Department of
More information: Contact the Department of Professional Development.
In the unlikely event that insufficient registrations are
received to make the activity viable, or the date or location of a
Professional Development activity is changed, the College takes no
responsibility for additional individual costs incurred as a
result. Please note that registrations are not confirmed until
payment has been processed.
If a participant cancels their place in a workshop the following
- For cancellations between two and four weeks before the
workshop, participants are eligible for a 50% refund.
- There are no refunds for cancellations less than two weeks
before the workshop.
- However, at the discretion of the Professional Development
Manager, registrants may be offered a refund or given the
opportunity to transfer to another relevant Professional
- Consideration will be given to circumstances of a medical or
Privacy: Professional Development events may be
photographed for promotional purposes. If you do not wish for your
image to be published, please contact the Department of
Department of Professional Development
Royal Australasian College of Surgeons
College of Surgeons' Gardens
250-290 Spring Street
East Melbourne VIC 3002 Australia
Telephone: +61 3 9249 1106
Fax: +61 3 9276 7432