Process Communication Model Seminar 1


Find a surgeon

The Find a Surgeon directory is a listing of active Fellows of the Royal Australasian College of Surgeons who meet the requirements of the College's Continuing Professional Development (CPD) Program and have opted to be on the list. This list excludes retired or inactive Fellows.



Registrations are now open. (log in required).

Workshop information

What will you learn?

Quality patient care depends on the quality of the team effort.

PCM helps organisations, leaders and teams create successful work environments by improving the communication and therefore the quality of the team effort.

People have different ways to communicate and to approach tasks. They have different strengths and motivations. By listening to individual speech and behavioural patterns, we can learn to connect with people who are very different from us. By utilising what motivates people we know how to avoid conflict and have a positive impact on our work culture.

Using PCM as a communication tool can improve:

- Leadership

- Productivity and high performance

- Motivation

- Resilience

- Managing Conflicts

- Culture

- Self-awareness and insight

- Emotional intelligence

- Reduce stress

Before the Introductory PCM course each participant is required to complete a diagnostic questionnaire which forms the basis of an individualised report about their preferred communication style.

Key learning outcomes

  • Establish relationships necessary to lead and develop teams
  • Motivate the people around you according to individual needs
  • Identify signs of distress within individuals and develop ways of responding
  • Communicate with patients in a way that suits their preferred style of communication.

Target group - This course is recommended for Fellows, International Medical Graduates, Trainees, junior doctors and other medical specialists. Partners are encouraged to register.

Prof Spencer Beasley FRACS talks about his PCM experience, please listen to the audio file to find out more.

Key details

Location and dates:

Friday 21 to Sunday 23 June 2019 - Melbourne, VIC, Australia

Friday 26 to Sunday 28 July 2019 - Wellington, NZ

Friday 18 to Sunday 20 October 2019 - Adelaide, SA, Australia

Friday 15 to Sunday 17 November 2019 - Brisbane, QLD, Australia

Fee (all values include GST): 

A$1190 or NZ$1340 for members (Fellows, Trainees or International Medical Graduates within the College)
A$1490 or NZ$1680 for non-members of the College

Continuing Professional Development (CPD) points
This educational activity has been approved in the College's CPD Program. Fellows who participate can claim 1 point per hour (maximum of 22 points) in Category 3 - Maintenance of Knowledge and Skills. For those with a RACS CPD requirement this activity will be automatically uploaded to your record.

Presenters: Dr Stephen Wilkinson FRACS, Dr Marion Andrew FANZCA and Dr Angela Ralph FANZCA


Registrations are now open. (log in required).

More information:  Contact the Department of Professional Development 

Further information can be found on the Kahler Communications website.

View the Changing Lives and Surgical Culture article (PDF 84 KB) by Dr Stephen Wilkinson FRACS. 
View the Communicate Well article (PDF KB) by Mr Anthony Dilley FRACS.

Mr Werner Naef talks about the PCM course

Mr Anthony Dilley FRACS talks about the PCM course


Department of Professional Development
Royal Australasian College of Surgeons
College of Surgeons' Gardens
250-290 Spring Street
East Melbourne VIC 3002 Australia

Telephone: +61 3 9276 7440
Fax: +61 3 9276 7412