• Home
  • About
  • Media
  • Careers
  • Donate
  • Contact
  • Library
  • Sign In

  • Become a surgeon
  • Trainees
  • Fellows
  • SIMGs
  • Research & audit

Key Information

  • About specialist surgeons
  • How do I become a surgeon?
  • Selection process and requirements
  • Admission to Fellowship
  • International surgical training
  • View all

Resources

  • eLearning courses & resources
  • College events
  • Interest groups and sections

Key Information

  • Trainee Association (RACSTA)
  • The surgical training program
  • Surgical specialties
  • Examinations
  • Training post accreditation
  • View all

Education for Trainees

  • Skills training courses
  • eLearning courses & resources
  • Professional development courses
  • Specialist training program
  • Library
  • View all

Resources

  • Training standards for surgeons
  • Surgeons wellbeing
  • College events
  • Interest groups and sections
  • Access Morbidity Audit and Logbook Tool (MALT)
  • View all

Key Information and resources

  • 'Find a Surgeon' & 'practice card'
  • Continuing Professional Development (CPD)
  • Reports, guidelines & publications
  • Fellowship
  • Interest groups and sections
  • View all

Fellowship Education and Training

  • eLearning courses & resources
  • Skills training courses
  • Surgeons wellbeing
  • Professional development courses
  • Library
  • View all

For supervisors, educators and trainers

  • Academy of Surgical Educators
  • Supervisor Support Hub
  • RACS skills & education centre
  • Become a mentor
  • Post-fellowship training
  • View all

Key Information

  • Pathways
  • SET as a SIMG
  • SIMG overview
  • Application process
  • SIMG assessments
  • View all

Education for SIMGs

  • eLearning courses & resources
  • Skills training courses
  • Professional development courses
  • Library

Resources

  • Surgeons wellbeing
  • Maintenance of Professional Standards
  • Contacts, guidelines and forms
  • Member benefits & services
  • Access Morbidity Audit and Logbook Tool (MALT)

Key Information

  • Surgical mortality audits
  • Morbidity audits
  • Research & Evaluation, inc. ASERNIP-S
  • Laparoscopic skills training
  • Trauma Verification program
  • View all

Resources

  • Access Morbidity Audit and Logbook Tool (MALT)
  • My audits
  • College events
  • Interest groups and sections
  • Books & merchandise
  • View all
  • RACS login
    Sign In
  • Become a surgeon
    • Key Information

      Key Information

      • About specialist surgeons
      • How do I become a surgeon?
      • Selection process and requirements
      • Admission to Fellowship
      • International surgical training
      • View all
    • Resources

      Resources

      • eLearning courses & resources
      • College events
      • Interest groups and sections
  • Trainees
    • Key Information

      Key Information

      • Trainee Association (RACSTA)
      • The surgical training program
      • Surgical specialties
      • Examinations
      • Training post accreditation
      • View all
    • Education for Trainees

      Education for Trainees

      • Skills training courses
      • eLearning courses & resources
      • Professional development courses
      • Specialist training program
      • Library
      • View all
    • Resources

      Resources

      • Training standards for surgeons
      • Surgeons wellbeing
      • College events
      • Interest groups and sections
      • Access Morbidity Audit and Logbook Tool (MALT)
      • View all
  • Fellows
    • Key Information

      Key Information and resources

      • 'Find a Surgeon' & 'practice card'
      • Continuing Professional Development (CPD)
      • Reports, guidelines & publications
      • Fellowship
      • Interest groups and sections
      • View all
    • Fellowship Education and Training

      Fellowship Education and Training

      • eLearning courses & resources
      • Skills training courses
      • Surgeons wellbeing
      • Professional development courses
      • Library
      • View all
    • For Educators and Trainers

      For supervisors, educators and trainers

      • Academy of Surgical Educators
      • Supervisor Support Hub
      • RACS skills & education centre
      • Become a mentor
      • Post-fellowship training
      • View all
  • SIMGs
    • Key Information

      Key Information

      • Pathways
      • SET as a SIMG
      • SIMG overview
      • Application process
      • SIMG assessments
      • View all
    • Education for IMGs

    • Resources

      Resources

      • Surgeons wellbeing
      • Maintenance of Professional Standards
      • Contacts, guidelines and forms
      • Member benefits & services
      • Access Morbidity Audit and Logbook Tool (MALT)
  • Research & audit
    • Key Information

      Key Information

      • Surgical mortality audits
      • Morbidity audits
      • Research & Evaluation, inc. ASERNIP-S
      • Laparoscopic skills training
      • Trauma Verification program
      • View all
    • Resources

      Resources

      • Access Morbidity Audit and Logbook Tool (MALT)
      • My audits
      • College events
      • Interest groups and sections
      • Books & merchandise
      • View all
  • Home
  • About
  • Media
  • Careers
  • Donate
  • Contact
  • Library
In This Section
  • Bioethics Forum
  • Combined meeting of AOA/RACS/AMLC includes AMA guidelines: Difficult Cases
  • Non-Technical Skills for Surgeons (NOTSS)
  • Preparation for Practice
  • Process Communication Model Online Refresher
  • Safer Surgical Teamwork (SST)
  • Surgeons as Leaders in Everyday Practice
  • Writing Medico Legal Reports
  • Younger Fellows Forum
  • Conflict and You
  • Surgical career transitions: A guide to opportunities and challenges
  • Operating with Respect (OWR)
  • Clinical Decision Making
  • Keeping Trainees on Track e-learning course
  • Process Communication Model: Seminar 1
  • Process Communication Model: Seminar 2
  • Foundation Skills for Surgical Educators (FSSE)
  • Promoting Advanced Surgical Education (PrASE)
  • Leading Out of Drama
  • Difficult Conversations with Underperforming Trainees
  1. HOME
  2. Education
  3. Professional Development
  4. All professional development activities
  5. Process Communication Model: Seminar 1

Process Communication Model: Seminar 1

Quality patient care depends on the quality of the team effort.

The Process Communication Model (PCM) helps organisations, leaders and teams create successful work environments by improving the communication and therefore the quality of the team effort.

People have different ways of communicating and approaching tasks. They have different strengths and motivations. By listening to individual speech and behavioural patterns, we can learn to connect with people who are very different from us. By utilising what motivates people we know how to avoid conflict and have a positive impact on our work culture.

Using PCM as a communication tool can improve:

  • Leadership
  • Productivity and high performance
  • Motivation
  • Resilience
  • Managing Conflicts
  • Culture
  • Self-awareness and insight
  • Emotional intelligence
  • Reduce stress

COVID-19 update from Professional Development

The Royal Australasian College of Surgeons (RACS) is committed to ensuring that participants health and safety is the top priority of running any event, which includes adhering to any local, state, and federal laws, policies and restrictions, both in Australia and New Zealand. Due to the complex evolving nature of these laws and restrictions, RACS may be required to cancel a course at any time leading up to the event, please wait for advice from the College with information on the status of your course.  Please see our Frequently Asked Questions page for more information.
  • Overview
  • Registration, schedule and fees
  • Contact us
Back to All professional development activities
  • Bioethics Forum
  • Combined meeting of AOA/RACS/AMLC includes AMA guidelines: Difficult Cases
  • Non-Technical Skills for Surgeons (NOTSS)
  • Preparation for Practice
  • Process Communication Model Online Refresher
  • Safer Surgical Teamwork (SST)
  • Surgeons as Leaders in Everyday Practice
  • Writing Medico Legal Reports
  • Younger Fellows Forum
  • Conflict and You
  • Surgical career transitions: A guide to opportunities and challenges
  • Operating with Respect (OWR)
  • Clinical Decision Making
  • Keeping Trainees on Track e-learning course
  • Process Communication Model: Seminar 1
  • Process Communication Model: Seminar 2
  • Foundation Skills for Surgical Educators (FSSE)
  • Promoting Advanced Surgical Education (PrASE)
  • Leading Out of Drama
  • Difficult Conversations with Underperforming Trainees
Back To Top

  • For Patients
  • Find a surgeon

  • Home
  • About
  • Media
  • Careers
  • Donate
  • Contact
  • Library
  • Sign in

  • About RACS
  • About the College of Surgeons
  • About RACS offices
  • Global Health
  • Specialty societies & affiliated organisations
  • Surgeons wellbeing
  • About Respect
  • College fees
  • Position papers
  • Policies
  • College events

  • Education
  • Skills training courses
  • Professional Development
  • eLearning courses & resources
  • Specialist Training Program

  • Become a Surgeon
  • About specialist surgeons
  • How do I become a surgeon?
  • Selection requirements
  • International surgical training
  • Admission to Fellowship
  • Fellowship
See all News

  • QASM set to host quarterly webinar series
  • Strengthening the foundation of surgical education
  • Accessing and updating your profile on eHub

  • Disclaimer and privacy