Process Communication Model: Seminar 1

Quality patient care depends on the quality of the team effort.

The Process Communication Model (PCM) helps organisations, leaders and teams create successful work environments by improving the communication and therefore the quality of the team effort.

People have different ways of communicating and approaching tasks. They have different strengths and motivations. By listening to individual speech and behavioural patterns, we can learn to connect with people who are very different from us. By utilising what motivates people we know how to avoid conflict and have a positive impact on our work culture.

Using PCM as a communication tool can improve:

• Leadership
• Productivity and high performance
• Motivation
• Resilience
• Managing Conflicts
• Culture
• Self-awareness and insight
• Emotional intelligence
• Reduce stress

The Royal Australasian College of Surgeons (RACS) is committed to ensuring that participants health and safety is the top priority of running any event, which includes adhering to any local, state, and federal laws, policies and restrictions, both in Australia and New Zealand. Due to the complex evolving nature of these laws and restrictions, RACS may be required to cancel a course at any time leading up to the event, please wait for advice from the College with information on the status of your course.  Please see our Frequently Asked Questions page for more information.