Quality patient care depends on the quality of the team effort.
The Process Communication Model (PCM) helps organisations, leaders and teams create successful work environments by improving the communication and therefore the quality of the team effort.
People have different ways of communicating and approaching tasks. They have different strengths and motivations. By listening to individual speech and behavioural patterns, we can learn to connect with people who are very different from us. By utilising what motivates people we know how to avoid conflict and have a positive impact on our work culture.
Using PCM as a communication tool can improve:
- Productivity and high performance
- Managing Conflicts
- Self-awareness and insight
- Emotional intelligence
- Reduce stress