RACS Office, Adelaide
+61 3 92491106
Process Communication Model Seminar 1
Patient care is a team effort and a functioning team is based on
effective communication. PCM is a tool which can help you to
understand, motivate and communicate more effectively with others.
It can help you detect early signs of miscommunication and thus
avoid errors. PCM can also help to identify stress in yourself and
others, providing you with a means to re-connect with those you may
be struggling to understand.
PCM theory proposes that each
person has motivational needs that must be met if that person is to
be successful. These needs are different for each of the six
different personality types; each person represents a combination
of these types but usually one is dominant. If these needs are met
positively, individuals are happier, healthier and more productive.
If the needs are not met positively, individuals exhibit signs of
'distress' and do things consciously or subconsciously to get their
needs met negatively.
Before the Introductory PCM
course each participant is required to complete a diagnostic
questionnaire which forms the basis of an individualised report
about their preferred communication style