An advocate for quality and safety

Health care delivery has shifted from one of blame-seeking to a more enlightened and sophisticated understanding of a modern complex system. That’s according to Dr Mark O’Brien, Associate Fellow & Programme Director, Oxford Healthcare Leadership Programme, Saïd Business School, University of Oxford. Dr O’Brien, a passionate advocate of quality and safety in healthcare, says it’s important to minimise the mistakes people make, as well as to have systems and cultures that are safe. 

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