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Feedback and complaints

The Royal Australasian College of Surgeons has a zero tolerance policy concerning unreasonable behaviour from its Trainees, Fellows and International Medical Graduates (IMGs).

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RACS expects all members to abide by the Code of Conduct (PDF 692.84KB), adhere to the Discrimination, Bullying and Sexual Harassment Policy (PDF 68.75KB) and uphold the College's values.

For further information please refer to the Discrimination, bullying, and sexual harassment fact sheet (PDF 1.04MB) and the Victimisation fact sheet (PDF 1.03MB).

If you have experienced unacceptable behaviour by a Fellow, Trainee or International Medical Graduate (IMG) we value your feedback and will listen to your concerns.

If you would like to lodge a complaint, please complete the complaints form (PDF 201.85KB) and email it to complaints@surgeons.org.

If you would like to provide general feedback, please email complaints@surgeons.org. Your valued feedback helps to continually improve our customer service.

If you would like to discuss your concerns, contact our Feedback and Complaints team on (Australia) 1800 892 491 or (New Zealand) on 0800 787 470 between 9.00am and 5.00pm (AEST) Monday to Friday or email us at complaints@surgeons.org.

Once you have completed the form please sign it, scan and email it to complaints@surgeons.org or post it to:

Feedback and Complaints Team
RACS
250-290 Spring Street
East Melbourne VIC 3002

We are committed to assessing and managing your concerns to ensure they are treated promptly and fairly. Each complaint is unique and is addressed individually on the information provided.

We’re committed to offering excellence in our customer service and will do our best to respond in a timely manner. We will keep you informed during the stages of the process.

Outcomes from surgery

We understand that some patients may remain dissatisfied with the outcome of their surgery.  If you would like to make a complaint concerning the outcome of your surgery, we encourage you to contact the Health Regulator in your area:

Australia

New Zealand

We are here to support you

We appreciate that this can be a difficult process and would therefore like to provide you with the details of the following support services.

Converge International Support Services

They are a confidential service available for Trainees, International Medical Graduates and Fellows of RACS, and can be contacted any time by calling 1300 687 327 in Australia or email eap@convergeintl.com.au.   

For New Zealand or overseas residents please call +613 8620 5300 or visit their website www.convergeinternational.com.au

Beyond Blue - Australia

If you’re a member of the public, you may wish to contact Beyond Blue. Beyond Blue offer 24/7 support services and can be contacted on 1300 224 636 or visit their website www.beyondblue.org.au

Lifeline Aotearoa - New Zealand

Lifeline Aotearoa’s helpline and text line provides 24/7, confidential support from qualified counsellors and trained volunteers and can be contacted on 0800 543 354 or visit their website www.lifeline.org.nz 

For further information please refer to the fact sheet (PDF 387.14KB).