General enquiries

For all general enquiries please contact the College of Surgeons' office in Melbourne:

Reception telephone: +61 429 161 928 (Megan)/+61 429 066 250 (Caitlyn)
Fax: +61 3 9249 1219
Email: reception.desk@surgeons.org

Royal Australasian College of Surgeons
250-290 Spring Street
East Melbourne VIC 3002 Australia

IT helpdesk

If you experience difficulty logging in to the College website please contact the IT helpdesk, who maintain a dedicated phone line for password resets and account information. Based at the Melbourne office, this phone is staffed during normal business hours, from 9am to 5pm (AEST). A voicemail service is set up to deal with inquiries outside of office hours.

Telephone: +61 3 9276 7417
Mobile: +614 2891 1829 or +614 0785 7158
Fax: +61 3 9249 1219
Email: help.desk@surgeons.org

MALT helpdesk

Telephone: +61 8 8219 0939
Email: malt@surgeons.org

Media enquiries

Manager, Marketing & Communications
Telephone: +61 3 9249 1263 or +61 429 028 933
Email: Abderazzaq.Noor@surgeons.org

Feedback and complaints

If you have experienced unacceptable behaviour by a Fellow, Trainee or International Medical Graduate (IMG) we value your feedback and will listen to your concerns.

If you would like to lodge a complaint, please complete the complaints form (PDF 201.85KB) and email it to complaints@surgeons.org.

If you would like to provide general feedback, please email complaints@surgeons.org. Your valued feedback helps to continually improve our customer service.

If you would like to discuss your concerns, contact our Feedback and Complaints team on (Australia) 1800 892 491 or (New Zealand) on 0800 787 470 between 9.00am and 5.00pm (AEST) Monday to Friday or email us at complaints@surgeons.org.

Once you have completed the form please sign it, scan and email it to complaints@surgeons.org or post it to:

Feedback and Complaints Team
RACS
250-290 Spring Street
East Melbourne VIC 3002

We are committed to assessing and managing your concerns to ensure they are treated promptly and fairly. Each report is unique and is addressed individually on the information provided. We’re committed to offering excellence in our customer service and will do our best to respond in a timely manner. We will keep you informed during the stages of the process.

Further information

For further information about how we manage complaints contact us at complaints@surgeons.org or contact our Feedback and Complaints team on (Australia) 1800 892 491 or (New Zealand) on 0800 787 470 between 9.00am and 5.00pm (AEST) Monday to Friday.

State, territory and New Zealand offices

New Zealand
Level 3, 8 Kent Terrace
Mount Victoria
Wellington 6011 New Zealand
Telephone: +64 4 385 8247
Fax: +64 4 385 8873
Email: college.nz@surgeons.org

Australian Capital Territory
Unit 31, 2 King Street
Deakin ACT 2600 Australia
Telephone: +61 2 6285 4023
Fax: +61 2 6285 3545
Email: college.act@surgeons.org

New South Wales
Suite 1, Level 26
201 Kent Street
Sydney NSW 2000
Telephone: +61 2 8298 4500
Fax: +61 2 8298 4599
Email: college.nsw@surgeons.org

Northern Territory
Royal Darwin Hospital
Rocklands Drive
Tiwi NT 0810 Australia
Telephone: +61 8 8944 8302
Fax: +61 8 8922 8601
Email: college.nt@surgeons.org

Queensland
Leckhampton Offices
Level 2, 59-69 Shafston Avenue
Kangaroo Point QLD 4169 Australia
Telephone: +61 7 3249 2900
Email: college.qld@surgeons.org

South Australia
51-54 Palmer Place
North Adelaide SA 5006 Australia
Telephone: +61 8 8239 1000
Fax: +61 8 8267 3069
Email: college.sa@surgeons.org

Tasmania
147 Davey Street
Hobart TAS 7000 Australia
Telephone: +61 3 6223 8848
Fax: +61 3 6223 5019
Email: college.tas@surgeons.org

Victoria
250-290 Spring Street
East Melbourne VIC 3002 Australia
Telephone: +61 3 9249 1254
Email: college.vic@surgeons.org

Western Australia
184 Hampden Road
Nedlands WA 6009 Australia
Telephone: +61 8 6389 8600
Fax: +61 8 6389 8698
Email: college.wa@surgeons.org

Website feedback

Your comments and suggestions are welcome. Please email us with your name and college affiliation if you would like assistance or advice about any aspect of the website.