In response to the COVID-19 global pandemic, the Australian Government introduced temporary telehealth MBS items to ensure safe access to healthcare.

Given the potential for healthcare savings with equivalent safety outcomes and increased health equity, it is important that barriers to the implementation and use of telehealth services are investigated.

RACS commissioned a report to investigate the factors that either prohibit or encourage the implementation and use of telehealth, and to examine patient and provider perceptions of telehealth services. 

The results of this review provide additional evidence to support the results of a RACS commissioned patient/provider survey and are used to inform RACS policy.