This involves moving our production systems to our DR site and back to RACS.  

During this time the following systems will be offline

1. Access to the RACS website
2. Citrix remote access
3. Staff Portal
4. Access to applications that require a login:

  • Portfolio, Staff Portal iMIS. Great Plains. eCommittees, Library, MALT, CPD, BAS and eLearning
  • Registration & Enrolments, IMG Online Application, IMG Progress Report, Mini-CEX and DOPS, Provider Portal.

5. CHASM access via Citrix

The following dates and times will be when systems will be offline:

  • Saturday 27th November (Failover to DR Site)
    • Outage: 8:00am – 2:00pm
  • Sunday 28th November (Failover back to RACS)
    • Outage: 8:00am – 2:00pm

Between 2pm and 6pm on both days, systems will be online but there may be some disruptions.

This exercise is important as this will give us the confidence the Disaster Recovery systems will work in the event of a real disaster.

If you have any questions or concerns, please contact the RACS Service Desk via email at or by phone on +61 3 9249 7422.