Important: Active Fellows, SETs, SIMGs and jDocs who use a RACS username ( are not impacted by this change as MFA is already enabled for their accounts.

Last year, RACS implemented multi-factor authentication (MFA) for Active Fellows, SETs, SIMGs and JDocs as part of the RACS username change. We are now extending MFA to the rest of the users, that is, users who log in to RACS web applications using their personal email address.

Multi-factor authentication is a way for the user to verify their identity when logging into a system and is used globally by organisations to protect peoples’ online services including banking, social media, streaming, and government services. Enabling it for RACS applications will provide an additional layer of security to protect your information from unauthorised access.  

Effective 22 August 2023, all users will be required to complete a two-step verification process to access their RACS account. As part of this change, you’ll be required to enter your mobile number to add multi-factor authentication to your account the next time you log in to RACS systems. Note that you only need to complete this once to cover all your RACS applications where you use your personal email account to login.

When on this screen, select your country code and enter your phone number and click Send Code or Call Me to complete the process. 

Next, enter the six-digit code you would have received and click Verify Code as shown in the image below. If you do not get the code in the first attempt, click on the ‘send a new code’.

This will complete the setting of the multi-factor authentication process. Your phone number is now registered successfully.

From here onwards, every time you login to your RACS account, you will be asked to authenticate yourself by either entering the verification code received on your registered mobile number or by selecting the ‘Call Me’ option. 

If you need further assistance, please call our Service Desk on +61 3 9276 7417 or send an email to [email protected].