11:15am AEST - Wednesday 1 July 2026
Some members are unable to sign in to RACS systems using their member email accounts (@surgeons.org and @my.surgeons.org). Anyone signing in with a personal (non-member) email address is not affected and can continue using these systems as normal.
Impact
Because sign-in is failing for member accounts, the following services are currently inaccessible to affected users:
- RACS Library
- CPD portal
- some event registrations
- self-service membership fee payments
- ehub
- Moodle (eLearning management platform)
- MALT (Morbidity Audit and Logbook Tool)
- BAS (Bi-National Audit System)
At this stage, users accessing systems via private (non-member) email addresses are not experiencing issues and continue to operate normally.
Response
This is the IT team's top priority right now. We're working directly with our technology partners to identify the root cause and restore access as quickly as possible.
Next Update
We'll post another update on this page as soon as there is a change in status.
Need Help?
Contact the IT Service Desk:
- Phone (Australia): 1300 507 809
- Phone (Aotearoa New Zealand): 0800 425 521
- Email: [email protected]