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Supporting professionalism - our 2022 Action Plan
The EAG 2022 report is published with the Action Plan.
The Action Plan builds on all the good work our community has done so far, and continues our three big areas of focus: Cultural Change and Leadership, Surgical Education, and Feedback and Complaints.
It’s all about converting awareness of the impact of unprofessional conduct on patient safety, into action to prevent it. We are redoubling our efforts to foster a more diverse and inclusive workforce that reflects the communities we serve.
Read the RACS Building Respect, Improving Patient Safety Action Plan 2022 . (PDF 5.17MB)
Read our stakeholder update (PDF 86.23KB)
Listen to the President's message to our community.
Collaborating for change
Our colleagues and partners in agencies across the health sector in Australia and Aotearoa New Zealand now share our appetite to foster cultural change that better protects patients, is safe for individuals and enables teams to perform at their best.
The challenges we have set aim to keep pace with community standards and expectations, and effect real change.
Collaborations and partnerships are key to our approach, because no single organisation can build a culture of respect alone. There are limits to RACS’ jurisdiction and scope of influence, and many changes can only be developed and implemented jointly.
Improving surgical education is a cornerstone of our commitment to building a culture of respect in surgery and is consistent with our vision to lead surgical performance, professionalism and improve patient care.
The first wave of ourBuilding Respect Improving Patient Safetyeducation program focused on increasing awareness and knowledge of discrimination, bullying and sexual harassment through a mandated e-learning module. This training is now a pre-requisite for application to surgical training.
More recent work has focused on surgical educators and RACS committee members, by expanding their teaching skills (including their ability to give constructive feedback) and equipping them with strategies and skills to respond to unacceptable behaviour.
As we roll out our Building Respect program, we continue to draw on the intellect and guidance of Professor Jerry Hickson, an internationally acknowledged leader in approaches to promote quality, patient safety, and risk prevention in health care.Read more about our courses and training.
Feedback and complaints
Complaints management, and working with employers, are areas of ongoing focus for the College. Effective complaints management is a shared endeavour between RACS, individual surgeons, Trainees, employers, and in the most serious cases, regulators. Each of us has a role to play.
One of the big challenges is to get the best possible interface between complaints processes employers have in place and RACS internal systems. An important goal in this work is to agree how to best work together to understand problems and deal with them effectively.
Our success in complaints management long term will be measured by the surgeons who improve their practice, increase their professional skills and help foster a culture of respect in surgery.
Information Sharing Protocol
The protocol applies to information sharing in complaints management, when concerns have been raised about breaches of the RACS Code of Conduct, including discrimination, bullying and sexual harassment.
The protocol is consistent with RACS privacy policies and the principles of procedural fairness.
The Information Sharing Protocol is currently under review, to reflect updates to our complaints and feedback process.
Policies and procedures
We have updated many of our policies and procedures to make sure they reflect RACS' commitment to building respect, and improving patient safety.
Some of the most important policies and procedures that have been developed or updated include:
- Code of Conduct
- Privacy of Personal Information (PDF 148.59KB)
- Privacy (Conduct Matters) policy (PDF 160.63KB)
- Complaints policy (PDF 163.97KB)
RACS routinely reviews and updates its policies and procedures. We will update this section progressively.
Evaluating our work
RACS Action Plan: Building Respect, Improving Patient Safety sets eight clear goals. Meeting them involves a sustained effort over many years. To make sure our work is targeted and effective, we have developed and published an evaluation framework.
This comprehensive evaluation framework (PDF 757.1KB) (PDF 757.1KB) is helping us measure our progress and continue to refine and improve all our work to build respect in surgery.
A systematic process led by external consultants, backed by a Project Reference Group, supported its development. The evaluation framework is helping RACS assess the reach and impact of our work over the short, medium and long term, and specifically after five and ten years.
The first evaluation
Our first evaluation was conducted in 2019 and examined whether we had done what we set out to do. Future evaluations will assess the impact of our work.
The first evaluation included a survey open to all Fellows, Trainees and International Medical Graduates, qualitative interviews and analysis of other data sources. Using the Action Plan’s planned outcomes as a base, key evaluation questions (PDF 231.54KB) (PDF 231.54KB) and appropriate indicators and data sources were identified.
Results of the phase one evaluation informed the next phase of our work and helped shape our priorities as we continue to build respect in surgery. The College is delighted that independent scrutiny has endorsed the work we have done and our commitment to doing it.
“The College is now seen to be in step with public opinion and broader societal shifts. More than this, the College is now seen as leading the way as an institution that has acknowledged these problems and made a serious commitment to addressing them. “
The second evaluation
We have checked that our work to build a culture of respect in surgery is on track and starting to make a difference, through a second evaluation conducted in mid-2021.
The five-year evaluation examined perceptions of RACS’ implementation of the Action Plan: Building respect, improving patient safety. It found overwhelming (more than 90%) support for RACS work, leadership and commitment to working in partnership to improve the culture of surgery. Detailed evaluation results will inform RACS’ next five year plan.
A separate follow-up prevalence study, also conducted in mid-2021, looked at reported rates of unprofessional behaviours. Results of the 2015 and 2021 prevalence studies are not directly comparable. The 2015 study detailed participants’ total experience of discrimination, bullying and sexual harassment, over their working lifetimes. The 2021 study tracked reports of these kinds of unprofessional behaviour in the last 12 months.
A second, external review of our feedback and complaints process is now complete. The review was conducted in 2020, and designed to ensure that our process was timely, transparent and procedurally fair, as recommended by the Expert Advisory Group.
The reviewer endorsed RACS feedback and complaints process as appropriate and adapted to the limits on the College’s powers and the environment in which it operates.
Read the findings (PDF 428.08KB) of the independent external reviewer.