How to withdraw from an examination

Candidates who wish to withdraw from an examination must do so via the Training & Services platform in eHub. 

To withdraw from an event:

• Click the drop-down next to your profile name on the right corner of the screen
• Click My Registrations. This will display the list of all events you are registered for (including those for you are on the waitlist).
• Click the CANCEL button to withdraw from the event. A confirmation screen will be displayed.
• Click the CONFIRM button to proceed to cancel the registration.

Candidates will receive a notification once the refund is processed.

If you have any queries or issues with the process of withdrawing from an examinations, please email [email protected].

Withdrawal refund entitlements

Candidates are advised to see the relevant examination policy for full details of withdrawal refund entitlements. The refund amount will be dependent upon the timing of the withdrawal.

Candidates who do not formally notify the Examinations Department of their withdrawal via the online form will forfeit the entire examination fee.

A candidate will not be refunded any part of the examination fee if they are prevented from participating in the examination as a result of taking prohibited equipment or materials into an examination room or cheating.

Can I transfer my registration to another exam?

The online registration system does not permit the transfer of candidates from one exam to another.

If candidates wish to sit the exam at a later date they must withdraw from the exam they are currently registered for and then re-apply (during the appropriate opening and closing dates) online for a later exam.