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RACS is committed to providing a clear process for feedback and complaints to contribute to improving the quality of its Global Health programs. We believe this can promote reassurance and confidence for our many stakeholders. It ensures that RACS learns from the information provided through this process.
You can provide feedback or lodge a complaint regarding a Global Health program at RACS by contacting us via email, phone or mail. Complaints and feedback can also be made in person. Once received, your feedback or complaint will be dealt with internally for consideration and resolution. Please view our complaints handling policy (PDF 339KB) to understand RACS’s approach to acknowledging and resolving a complaint.
If you suspect serious misconduct related to corrupt, illegal or otherwise undesirable conduct by RACS, or if you feel unable to raise an issue through the regular reporting standards because of fear of identification or reprisal, you may use the process outlined in our whistleblower policy (PDF 198.56KB).
Australian Council for International Development (ACFID)
RACS is a full member of ACFID and a signatory to the Code of Conduct – committed to high standards in financial reporting, management and ethical practice. For more information on the code visit ACFID.
If you’d like to express any comments or concerns about our performance in relation to the ACFID Code of Conduct, you can lodge a complaint with the ACFID Code of Conduct Committee directly as per the process outlined on the ACFID website.
Assistance in providing feedback
If you require accessibility or language assistance in making a complaint or providing feedback, please advise us by using the contact details below.
Australia: 1800 892 491
New Zealand: 0800 787 470
Outside of Australia/New Zealand: +61 3 9249 1120
250-290 Spring Street
East Melbourne, 3002